Return/Exchange Policy: Exchanges Only

 

We stand behind every item we produce and want you to have the best experience with Blue Water Dance Wear as possible so please contact us with questions, comments, complaints, compliments… anything!

That said, we do have some things that we need to let you know:

Washing Instructions:

All dancewear should be hand washed in cold water with very mild soap. Lie flat or hang to dry. 

EXCHANGES ONLY on regular priced merchandise. ALL SALE MERCHANDISE FINAL SALE, no returns or exchanges:

We will happily exchange any unworn regularly priced merchandise for size, style, or color within 14 days of purchase date, with free return shipping! All items must be new and in their original packaging. We will not accept any item that is not in its original condition, this includes items that have been worn, soiled, damaged or washed, or changed in any way. If we receive such goods your account will be charged $15 and the items will be returned to you. Please remember to fill out the return/exchange form in its ENTIRETY and indicate what items you are returning as well as what you would like in exchange.

Please use the following steps for exchanges:

  • Package all unworn, undamaged items in original packaging pre-paid (no C.O.D.’s will be accepted). Please use tracking and insure your package. Blue Water Dance Wear is not responsible for packages in transit to us.
  • Include your packing slip.
  • Fill out the form below, with returned merchandise and exchange merchandise, print and include in the package as well.

Ship to:


Blue Water Dance Wear: RETURNS DEPT.
6965 El Camino Real
Ste. 105-250
Carlsbad, CA 92009
CUSTOM ORDERS REQUEST FOR RETURNS (which includes any merchandise we have produced with no logos, changes made to the garment by us, and/or special colors/sizes) will be evaluated on a case by case basis as to whether they will be returned for a refund or not. If a return for credit is granted, there will be a 30% restocking fee deducted from the refund amount on all orders.
 

Processing:

Once we receive your package, please allow 10 business days for your exchange to be processed. You will receive an email confirmation when your order has been processed and exchanged for items. Original shipping charges are non-refundable. Refunds will only include original shipping charges and shipping charges back to us if items have manufacturer’s damage, or you received the wrong item. For refunds due to defective items or items we may have shipped incorrectly, simply call us and we will make arrangements for return shipping at no cost to you. Refunds will be credited back in the manner in which it was purchased within 10 business days of receipt of your return. Blue Water Dance Wear is not responsible for any overdraft fees, late fees, or service charges resulting from timing of charges or credits to your account.